Advisory on the UMID Consortium of the GSIS, PhilHealth, PSA, and SSS

The Unified Multi-Purpose Identification (UMID) Consortium of the Government Service Insurance System (GSIS), Philippine Health Insurance Corporation (PhilHealth), Philippines Statistics Authority (PSA), and Social Security System (SSS) would like to inform the public that the processing of UMID cards is experiencing delays due to the malfunctioning of the Central Verification System (CVS).

More specifically, the CVS has been experiencing intermittent downtime since August last year. Its system's "biometric uniqueness match operation" has also stopped working. As a result, all UMID card applications submitted to GSIS and SSS from October 2019 to March 2020 could not be properly processed and released pending resolution of this technical problem.

The Philippine Statistics Authority (PSA), which is the administrator of the CVS, is coordinating with the technical provider to fix the problem. Once the problem is resolved, the UMID card applications of affected GSIS and SSS members/pensioners shall be processed on a "first-in, first-out" basis/

As an interim measure, SSS will accept the acknowledge stub or the online transaction number as proof of UMID card application when transacting in their branches or online. On the part of GSIS, the System will issue temporary eCards that will allow their members to receive their loan proceeds, pension, and other benefits.

The UMID Consortium sincerely apologizes for the inconvenient delay in the processing of UMID cards. Rest assured that we are exerting all efforts to address the problem.

Source: GSIS

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